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About us

Welcome to Once Upon A Diamond.

We specialize in quality Diamonds and Diamond jewelry. We look for the best value for your money. We are a family owned business and have been in the Diamond business since 1912 which started in Council Bluffs, Iowa as Browns Jewelry & Loan. We are a 4th generation jewelry store and have been a member on eBay for over 10 years with 100% positive feedback.

We take our relationship with our customers very seriously. We pride our self in our customer service and support and we work around the clock to provide it. We are able to respond to your e-mail inquires within 24 hours or less.

While we do everything we can to minimize disappointment, we request that you attempt to resolve any issue by first contacting us. We assure you that issues are usually just a misunderstanding and with a little patience and conversation, we assure you any issues can be easily resolved. We guarantee that every transaction you make is 100% safe.

We guarantee our Diamonds and Gemstone jewelry to be authentic and of the highest quality your money can buy. We personally inspect every item before shipping them to you. Our business philosophy is to offer you the broadest selection of the most outstanding jewelry while providing each customer with incomparable service. We strive to provide the safest and most enjoyable shopping experience.

  • No items will be shipped unless paid for.
  • Shipping is always Express insured mail (unless otherwise specified) and a tracking number will be provided, please allow one week for delivery.
  • After you have won an auction or just purchased one of our items from our website you will receive a confirmation e-mail from us within 24 hours.

We accept payments via

  • Paypal
  • Personal Check ( allow ten days to clear)
  • Money order or Cashier Check
  • Bank Wire Transfer
  • Google Check Out
  • All Major Credit Cards direct on our website

We offer a 14 Day No Risk Money Back Guarantee provides that in most cases there is not a restocking fee. The only time we will pass on our costs via a restocking fee is for a GIA or EGL Certified Diamond that is guaranteed to be of the grade and quality indicated in the certification. This is because GIA and EGL are two of the largest and most respected independent grading services in the country. Our restocking fee is 10% of the purchase price with a maximum of $100.00

Enjoy your shopping and hope to see you back soon.