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Once Upon A Diamond Policies
- Shipping - always free!
- Returns - 7 day no question money back!
We accept the following payment methods through our secure check-out system:
Credit Cards: American Express, Visa, Mastercard, and Discover. All credit card transactions are subject to address verification. Our merchant system is secure and requires that we verify the registered billing address with the issuing bank prior to shipment of your order.
International Credit Cards: If you are outside the U.S.A. and would like to use your credit card, you will need to sign up for paypal or Google Check Out and add the card to your paypal or Google account and check out with us using paypal or Google Check Out.
Paypal: The trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions.
Check/Money Order: Payable to: Once Upon A Diamond. 6112 Line Ave, Shreveport, La 71106 USA
Bank Wire Transfers: If you choose to arrange payment through your bank call us at (318) 868-4945.
Shipping (always free with us!)
Once Upon A Diamond will ship all orders securely via USPS or FedEx. For USPS, we ship via Priority Mail or Express Mail insured with signature required, if you choose Fedex, we ship Priority Overnight, packages for this service will be delivered overnight by 10:30AM. We require signature on all orders.
We ship all international orders via FedEx International or USPS International Express $35.00? charge. IMPORTANT: Many countries charge an import duty or customs fees. Any duties imposed by countries for importing our items are the buyers responsibility.
Tracking you order
Once your order ships, you will receive an email confirmation that provides a USPS or FedEx tracking number. This permits you to track your package online.
7 Day Return Policy
Once Upon A Diamond continuously strives to offer its customers the highest quality of service. We stand behind the authenticity and quality of each item we sell. However, if you are unhappy with your purchase, you may return it within 7 days, subject to the following conditions.
- Returns must be sent to Once Upon A Diamond within 7 days from the date you received them.
- Your original Sales Invoice must be included in your return package.
- Merchandise must be unused and in the same condition as it was shipped. Merchandise that has been used, altered, or damaged will not be accepted.
- You will be issued a 100% refund minus any shipping charges paid via the payment method used originally.
- On International orders, refunds also will not include any customs or import duties, brokerage fees, or taxes paid on shipments.
Once Upon A Diamond reserves the right to block any user from the website who abuses the Return Policy and continually returns merchandise.
Before returning any item you must first contact us via email or phone to get a return authorization number.
Send returns to:
O.U.A.D. attn/ Steve Brown
6112 Line Ave
Shreveport, La 71106
Important: Leave "Once Upon A Diamond" out of the address.
Once Upon A Diamond is not responsible for items lost or damaged in shipping. We recommend insuring the item(s).