1. In the unlikely event that you decide to send the item(s) back to us, we give a 100% Money Back Guarantee within 14 days of you receiving the item for any reason. We offer exchanges as well.
2. If the item is not as described or you are unhappy with your purchase, please contact us and we can resolve the situation in a professional manner as in most cases, the issue is usually just a misunderstanding. We want you completely satisfied.
3. You must add Signature Confirmation when returning the item(s) and insure the item(s) for the full amount of which you paid.
4. The item should be in the same condition as when you received it for us to accept the return.
5. We do not allow returns on items that we have monogrammed or engraved.
6. We do not allow cash refunds on Lay-Away items. If you decide to send back the item you purchased through Lay-Away, we will grant you a 100% store credit towards any item in our inventory. Click here for more information about our Lay-Away plan.
1003 Pierremont Road
Shreveport, Louisiana 71106
Important: Leave 'Once Upon A Diamond' out of the address as to not alert anyone of the precious contents of the package.
Do you have a question about our return process or the item that you purchased from us? Send us a message and we'll get right back to you.
Did you know that platinum is hypoallergenic so it's unlikely to cause an allergic reaction?